Telephone Call Centre Sales Training:

We can profile your sales staff and help and advise you on the personality profile you should recruit to in the future.

Your call centre sales personnel MUST sound interested AND interesting! This is easily achieved if they are really motivated to do so. To help - we can train them to interact with YOUR potential customers in ways that are most likely to achieve the best sales approach. And to be happy in their work !

1) How effectively are incoming sales calls handled?
2) Do you accurately know what proportion of them result in a sale?

One of our UK clients was spending large amounts of money on TV advertising with an 0800 number and was achieving a 2% sales conversion rate. With our assistance and sales training, their conversion rate increased from a lowly 2% to a staggering 50%.

From originally selling to just 1 in every 50 enquiries, their SALES VOLUME
INCREASED 25 TIMES !

This led to a massive cost saving in television advertising - because it was simply no longer needed.

The sales programme was so successful we were invited to implement our training with the parent company in the USA with equally impressive results.

We can help you with;

• Training your call centre sales personnel and INCREASE the proportion of contacts that result in real business.
• We will analyse the sales calls you are taking and any scripts / approach being used.
• We produce a report which identifies the potential for improving sales.
• Advise with ongoing cues and sales coaching to ensure that the improvements are maintained.

"One of the key links in the chain that leads to high conversion rates, is the way in which the INCOMING TELEPHONE CALL is handled."

‘We write new sales scripts and carry out a full trial
using our own personnel first.’

Once we are satisfied that we have identified the best sales approach; we train your sales people in the new scripts and train your sales management how to maintain their effectiveness on an ongoing basis.