GREG RIGBY graduated in mathematics from Liverpool University in 1964. After graduation he worked for Ford Motor Company who sponsored his attendance at Manchester Business School and where he reached a middle management position in marketing.
In the 1970’s he spent several years as Managing Director of a group of Car Dealerships before establishing Pendle Consultants Ltd to specialise in Sales Consultancy and Sales Training. He and Pendle became ‘household names’ in the high value UK retail sector where he introduced controlled sales procedures which are still known as ‘The Pendle System’. He grew the business into other sectors via recommendations and referrals.
In the early 1990’s he reversed Pendle Consultants Ltd into a shell PLC and thus gained experience of running a fully quoted UK company which traded as CRT Group PLC, specialising in Consultancy, Recruitment and Training. Greg recently re-acquired Pendle Consultants Ltd and is using the company to exercise his talent as one of the worlds foremost authorities on the installation and management of effective sales procedures.
Harry, started his working life as a Police Officer and a Physical Training Instructor and Outdoor Pursuits Instructor.
Harry has helped to raise substantial private equity for numerous high technology start up companies, lectured extensively in the US and the UK on Internet and Business Development Strategy since 1995. He was credited with a MSc in Business Studies, Univ. of Puget Sound, WA, USA in 1997, He has also been featured on live U.S. PBS Television, appearing with Graham Kerr the Galloping Gourmet, profiled the top 5 Public Relations agencies in the U.S., has published over 40 business development related articles and was commissioned to write a book entitled Peak Performer: Developing Management Core Skill Sets.
Harry is a fully licensed counsellor to use the Thomas International Psychometric Profiling System. He has profiled thousands of individuals operating in a wide cross section of work environments. As a direct result he has created additional information resources to enhance interpretations.
Since returning to the U.K. Le-Moine re-joined Pendle Consultants Ltd as a Senior Consultant. He is currently developing the website for FBIOH Ltd., and has been directly responsible for undertaking an extensive market research program relating to Health Surveillance, which resulted in him developing:-
1. A unique Health Surveillance Self Assessment tool that delivers accurate, minimum standard base lines, to achieve compliance with Health and Safety Legislation, for any specific company or public sector organisation, right down to individual job title/health risks.
2. A first of it’s kind Health Surveillance Resource Centre. A extensive data base with everything relating to Health Surveillance in one place, enabling a clear and simplistic understanding of how to achieve compliance with legislation.
3. The UK’s first Health Surveillance Training Course providing Directors, Senior Managers, Supervisors and HR personnel the skills and knowledge to plan, implement and manage Health Surveillance in the work place.
Prior to Sarah Bishop joining the team at Pendle consultants, she spent nearly 20 years working for the most significant group in the leisure industry. She started as a Bars Manager and was later to write the manual for this job. Subsequently Sarah was appointed General Manager of a series of the most challenging mobile home/RV parks increasing not only their profitability but also their owner base. She had a profit record that was second to none and was acknowledged to be the most reliable General Manager in the group. She produced profit short term and set up each business to have a solid long-term base.
Sarah recently ran one of the UK’s most prestigious leisure hotels. Here she developed a Spa, which introduced new therapies and installed new Signature Rooms whilst producing a substantial profit. Sarah is uniquely placed as an expert in the profitable operation of ‘service and leisure’ based businesses.
Andy Whiteley started his career as a professional footballer. In the 80’s Pendle recruited Andy into the motor industry where he progressed through the ranks to General Sales Manager for one of the UK’s leading car retailers.
Andy subsequently moved into the Leisure industry where he was quickly promoted to the position of General Manager, Operations. He created highly effective sales procedures and management controls and quickly built a large and very successful team that became the envy of his competitors.
In 1994, he opened one of the UK’s first car supermarkets in the north of England - a business model that is still followed today. To maximise the sales and profitability of the operation, he simultaneously launched a dedicated finance company to work in parallel with the business. After running this very successful organisation for several years, he sold the site to Honda UK.
Andy’s diverse range of expertise in both Sales and Sales Management training, together with his motivational and team building skills adds another dimension to the team at Pendle Consultants.
Ruth Whiteley joined Pendle Consultants in 1987, specialising in the recruitment of sales personnel. She quickly expanded her role within the company by devising highly effective tele-sales training solutions for both existing and new clients.
Working both in the UK and internationally, Ruth has created call centre scripts and trained personnel to produce very high conversion rates for both inbound and outbound sales calls.
Using a hands-on approach, she builds confidence in both new recruits and existing staff that maximises the performance of both the individual and the team.
During her career with Pendle, Ruth has devised and delivered effective face to face sales training techniques that enhance client profits and sales conversions. She is also a keen property developer and has co-presented mid-morning shows on BBC Radio Leeds.
Alan’s sales career began in the mid seventies as a sales manager in the footwear industry.
In the eighties, having learned the value of following a strict sales process, he joined the automotive industry. Alan quickly adapted to become a leading sales person. From there he moved through the ranks to become General Sales Manager with a national dealer group in the UK Motor Trade.
In 1990 Alan was invited to join Half-a-Car International the company tasked with making Ford
Options a success in Britain. He was at the forefront leading the development of the PCP sales and renewal processes in Ford dealers throughout the UK. He also helped to launch PCP programmes with Ford dealers in Australia, Germany, France and Belgium and worked with Ford dealers in America. In 1997 Alan was instrumental in developing, and the roll-out of the Coaching 2000 programme.
In 2001 Alan became a Fellow of The Institute of Sales & Marketing Management. He specialised in sales process, sales management, telephone skills, prospecting, PCP sales and renewal training with many dealer groups in the UK Motor Trade.
Kevin joined Pendle in 2010 following over 20 successful years leading Sales, Marketing and Customer Management teams, within both multinational organisations and small / medium sized businesses.
Initially Kevin worked for an independent lubricant and fuel supplier, building them from being a small regional supplier into a major UK operator. Most of his career was spent with the world’s leading lubricant brand leading the development and implementation of sales and marketing initiatives in B2B and Distributor channels for the UK and international markets. The Global Capability Development programmes developed in the early 2000’s is just one example of the practical initiatives he delivered.
Latterly he became UK Marketing Manager for a global gas provider, developing unique and innovative offers in particular for the Consumer and Distributor channels and leading the Automotive sales team. He is very much a "hands on" operator and is passionate about delivering outstanding customer service in any of the organisations he works with.
Roman has spent twenty years in business development.
Having started in advertising sales for an international newspaper group he has subsequently held Group Sales and Marketing Director and General Manager roles in the data, branding and leisure industries.
Roman believes that business development involves a consultative process to bring about an understanding of the customers’ needs and, more particularly, the places where those needs are not being met. These problem areas are then addressed by system changes accompanied by training and coaching. This ethos that has been instilled in all the sales teams (field and call centre) and customer delivery teams that he has managed, trained and developed.
Roman’s easy manner belies his vast experience and natural ability to break down often complex issues into their basics elements, and providing a variety of immensely practical and workable solutions.
After working for an international car rental company as National Sales Manager, Tom joined B.C.A plc as Assistant Sales Director. After successfully growing that business for two years he became the Principal for a Renault Main dealership, which he ran for six years before becoming the Senior Buyer for a large and significant group of Car Dealers in the North and Northern Ireland.
Between 1993 and 1988, Tom delivered Sales Training courses to Dealer Groups and was exclusively contracted to a car manufacturer to provide their Dealer Fleet programme. He became responsible for twenty-five Direct Sales Teams in the North and Scotland.
As a Consultant, Tom has delivered the Honda Leadership programme in France, Italy and Saudi Arabia as well as the U.K. His coaching and mentoring style is unique and effective, both to Employees and Management.
More recently, Tom has consulted in Business Development and Training. He has also provided software and management training for Call Centres to reduce employee turnover and increase the conversion of incoming enquiries.
Tom joined Pendle in 2011 and brings a wealth of expertise across a variety of disciplines including Business Development/Customer Acquisition, Sales and Training.
Peter started his working life by studying Marine Engineering and went "deep sea" for over 3 years. He got involved in sales management in the mid 80’s with Pat Ryan and Associates who recruited, trained and developed Business Managers for the Motor Trade. Peter looked after their clients in Northern Ireland.
When he moved to England he developed the Finance & Insurance business for Perrys Motor Group plc. After doubling their sales profits from F&I he pursued an opportunity to manage a prestigious car dealership in Mayfair.
This led to joining Pendle Consultants in the mid 1980’s. Via Pendle Peter was then introduced to a variety of sales and sales management positions in the Leisure Industry and is an expert on team motivation and the development of Sales KPI’s.
Our clients and those who have based their in-house programmes around the Pendle concepts are the most profitable in their field and consistently lead the Customer Satisfaction Index tables as published by the manufacturers.
We examine the current sales process and existing controls in place before producing a full management report which details all the actions that are needed to produce the required improvements.
Custom sales procedures and management controls are created, which once agreed by management are implemented through a series of workshops and comprehensive training sessions.
